Returns
If you received an unqualified product, please contact customer service within 1 weeks of receipt. Tell us about the details and provide relevant pictures and proof.

If you received the parcel with missing item(s), please contact customer service within 5 days of receipt. Tell us about the details and provide relevant pictures and proof.

We will provide the after-service according to your submission details.

- Some After-service examples

Reason	Agree or Disagree
Quality Issue	Agree
Wrong Sizes Issue	Agree
Missing Items	Agree
Deliver to the wrong address	Agree
Returned by delivery with no reason	Agree
Tracking numbers not found after 30 days	Agree
Shipping Over 65 days by Standard Shipping	Agree
Shipping Over 30 days by EXPRESS	Agree
Artworks Issue from customer	Disagree
Slight color, position and size differences	Disagree
Delivered but not received: No one at home and left the product at the doorstep	Disagree
Delivery failed: Receiver not available or business closed	Disagree
Wrong Sizes choice by the customer	Disagree
Clearance delay	Disagree

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@blackandproudclub.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@blackandproudclub.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned custom products (such as special orders or personalized items. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.